V&A Waterfront: CX Internships 2022 / 2023 – For details about eligibility, requirements, available positions, application procedure – how to apply, application form PDF download, interview questions/schedules, etc.
Are you looking for internship programmes in South Africa? Do you have the basic requirements to apply for internship programmes? If yes, you are welcome to this page.
This page contains information about the latest internship programmes at V&A Waterfront: for 2022/2023 and how to apply.
An internship is a period of work experience offered by an organization for a limited period of time. It is typically undertaken by students and graduates looking to gain relevant skills and experience in a particular field. Employers benefit from these placements because they often recruit employees from their best interns, who have known capabilities, thus saving time and money in the long run.
V&A Waterfront invites South African unemployed graduates to apply for CX Graduate / Internship Programme 2022 / 2023.
Internship Location: Cape Town, South Africa
Internship Closing Date: Not specified
Requirements
Tactical Experience Design & Relationship Management
- Nurture individual customer relationships to enable buy-in, foster inclusivity and adoption of the V&A way
- Ensure positive perceptions and sentiment via meaningful experiences and interactions
- Act as an advocate for our customers, reporting and acting on observed areas for improvement
- Ensure that all key messages are relayed and that the loop is closed regarding the escalation process and problem-resolution
- Share news and updates and other information/content with customers
- Develop and deploy surveys and provide customer research feedback
- Fulfill front-of-house customer service role by responding to customer needs at the information kiosk. This includes but is not limited to; facilitating customer queries at the point of contact, managing switchboard, administering gift cards and other customer loyalty programmes
- Adopt new ways of doing and adopt creative and innovative ways of solving problems and driving success in real-time
- Understand what evolved CX looks like and translate this to and for the V&A Waterfront
Customer listening, intelligence and insights
- Act as an advocate for our customers by continuously reporting and acting on observed areas for improvement
- Quickly adapt and learn new ways of doing based on observations but also in line with industry trends and best practice
- Analyse and understand our bespoke customer segmentations and the different needs wants, and expectations of each to create on-the-ground real-time personalised experiences/engagements for each
- Tactically respond to anecdotal and/or customer reviews and actively come up with innovative solutions for problems
- Actively listen to customers and tailor responses and solutions to meet true customer needs
- Conduct effective customer listening and observation to inform customer insights, influence creative real-time solutions and ensure more relevant business strategies
Social and interactive media (content creation)
- Utilize social media platforms and other communication tools in reaching out to customers to help resolve issues and provide quick responses to inquiries
- Engage with online audiences and professionally respond to any queries or concerns
- Craft real-time voice and text responses that are authentic, sympathetic, genuinely understanding, and in line with our V&A brand and tone
- Ensure that all V&A branded material across the precinct is up to date and readily accessible
- Ensure that physical assets that enhance the on-the-ground experience (e.g. maps, touchscreens etc.) are maintained and up-to-date
- Operate Plan-on and HubSpot as a super-user and utilize both tools to improve or enhance the real-time customer experience
- Fully understand all principles of tangible content creation and the different ways to search, source and share the appropriate content
Measurement, analytics and reporting
- Gather and share consumer, visitor, tenant, and shopper journey data analytics
- Activate and roll out basic qualitative/quantitative research initiatives and support in driving response rates
- Monitor customer service trends, competitive landscape, and digital innovation to discover new techniques that inspire enhanced experiences in the precinct
- Identify where there may be a need for research based on on-the-ground experiences and trends emerging
- Conduct, capture and report on interview/observation data
- Timeously and accurately distribute and communicate consumer, tenant, and visitor data
- Proactively seek opportunities to improve customer experiences based on customer journey analytics or on-the-ground observations
The following educational requirements were found to be relevant to this job:
- Matric Certificate
- Currently studying ND in Tourism Management or NQF Level 6
- Candidates applying must be South African citizens
- Ability to work shifts
- Reliable transport essential
- Interns who require workplace experiential training as part of qualification requirements.
- Commencement: 01 October 2022
- Duration: 6 Months
How to apply
Click here to apply online for V&A Waterfront: CX Internships 2022 / 2023
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