Technical Voice Manager Job at RAW IT

Duties & Responsibilities:
Directly leads and manages all staff assigned to the Operations Department.

Carries out managerial responsibilities in accordance with the organisation’s policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Manage the day-to-day technical operations of the Technical department.

Asset tracking: Spec of current assets internal and external and their traceability and management

Contribute to the Planning of Schedules and understanding the different levels of work required in different focus areas from a Technical Standpoint

Change control procedures — enforcement, planning as well as communication to internal/external customers

Maintain Standard Operating Procedures (SOP) for daily operations

New technology review and proposal to EXCO for investment

Regular Meetings and minutes with tasks and outcomes – internal and with 3rd parties

Time Management of all Technical Teams.

Conducting weekly meetings with teams to complete all check list items (Tools, vehicles, stock etc)

Planning and assessment of all Technical/voice capabilities as well as recommendations for advancement in key areas

Enforcing Vehicle Management Practices

Enforcing Health and Safety Practices

Enforcing Quality Assessment, training and best practice across all site builds and fibre areas

Training Staff on Technologies and Network advances

Managing Technical Staff from a KPI perspective

Compiling status reports and progress reports as required

Configuring maintaining and updating Training Material

Liaising with all departments and technical resources involved when required

Providing feedback at meetings regarding project status

Keeping stakeholders informed of issues and progress

Undertaking necessary, on the job, or external learning and development to ensure the success of the infrastructure teams.

Knowledge, Soft Skills & Abilities Required:
• Customer focused with a minimum 5 years’ experience within a customer facing environment
• Progress reports
• Organized
• Feedback/follow-up and prioritizing
• Project management methodology
• Interact with internal and external staff
• Good communicator – verbal and written
• Willing to Travel

Desired Experience & Qualification
Must have experince in a similar role in the ISP/ICT sector

Experienced resource with management experience

Extensive customer service experience

Minimum 5 years’ experience.

Must have extensive experience in managing a technical team

Must have hands on experience / background in Voice / VOIP and preferably skilled in below technologies which the team is skilled in.

Technical team skills consist of:

Routing
Switching
VLANs
SIP
Voice (VOIP)
Linux experience
Asterisk
Mikrotik – (MTCNA – MTCRE)

To Apply:

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