Operations Manager Security Job at FHH Consultants (Pty) Ltd

Vacancy Details

• Lead and motivate a team of Operations Managers and Guards, overseeing all guarding operations and guarding clients.
• Responsible for implementing and managing key security risk strategies and assessments to mitigate any potential risks.
• Manage guarding administration pertaining to vehicles, personnel, client email communication, incident reporting, site operations procedures, staff rosters, marketing, site equipment and client contact list.
• Meet and maintain client relationships attending to client complaints efficiently and effectively.
• Ensure compliance is followed throughout the guarding division.
• Oversee customer complaints, investigate issues, and work with various departments to address any issues.
• Monitor and review quality control processes to ensure all client standards are met.
• Facilitate procedures for quoting, purchasing, scheduling, and stock control.
• Regenerate new business.
• Monitor and conduct staff patrols and submit monthly KPI’s for operational division.
• Investigate incidents and submit reports.
• Ensure all client needs are met and guards compliant on sites to our clients’ expectations.
• Ensure site operating procedures are trained and inducted to officers.
• Assist finance department with invoicing and temps and oversee quoting is accurate and correct.
• Assist with resolving any pay queries and assist payroll to ensure payroll compliance.
• Enforce warnings / discipline and penalties if processes and procedures are not followed.
• Be a trusted advisor to senior leadership on security, crisis management, business integrity, and other security-related matters.
• Other key duties as required.

Required Skills

• Management
• Security

Candidates Requirements 

• Valid PSIRA Grade A or B.
• Diploma in Business Management will be beneficial
• 5-7 years of experience as an Operations Manager within the Security Industry.
• Extensive knowledge of security systems, equipment and managing operations and guarding staff

To Apply

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Application Deadline: January 04 2024