Junior IT Administrator Job at Direct Independent Brokers… See details on how to apply for the opportunities available at Direct Independent Brokers.
Job Summary:
Duties & Responsibilities:
Perform troubleshooting
Analyse problems and research solutions. Identify, test and implement solutions
Manage system resolution and available resources
Manage IT outsourcing, hardware warranties and procurement
Communicate technical solutions and implementation processes
Document hardware and software problems and resolutions
Perform hardware and software installation, configuration and upgrades
Perform quality checks on outcomes of work performed
Document system installations, configuration process in terms of current configuration
Perform system operations, monitoring and maintenance
Perform system diagnostics
Monitor and analyse system performance
Optimize system performance through software and hardware configuration
Develop and implement preventative maintenance plans
Evaluate maintenance processes and outcomes
Communicate and document maintenance procedures
Perform security administration
Implement security procedures
Perform security audits and analyse results
Develop recommendations for system security, upgrades and improvements
Responsible for documenting processes and procedures for IT Infrastructure.
Desired Experience & Qualification
Grade 12/ NQF Level 4
COMPTI A+
COMPTIA N+
Experience in helpdesk environment
Experience with telephony
Experience with MS 365 support
Package & Remuneration:
To be discussed in the interview.
To Apply: