IT Technical Support / Field Application Engineer (FAE) Job at RJ Connect… See details on how to apply for the opportunities available at RJ Connect.
Job Summary:
Duties & Responsibilities:
To provide technical sales support and solutions for customers based on our full range of products.
Technical consulting and problem-solving abilities (installation/configuration/deployment).
To support in FAT (Factory Assurance Test) product testing and technical support cases (installation/configuration).
Support SAT (Site acceptance test).
Provide and facilitate technical training on internal and external products when necessary.
To manage additional assignments or projects as required by the company to achieve strategic objectives.
RMA product testing and troubleshooting.
Good understanding of firewalls and security
Good understanding of Networking, Switching, VLAN’s, Fibre, VPN’s and IoT
Reporting on Site visits
Reporting on support cases
Oversee environmentals in assembly Lab
Desired Experience & Qualification:
IT Technical Support Technician 3+ yr. Working experience
Grade 12 / Matric
Minimum of 3 years in an IT support position
Good understanding of networking, Wi-Fi and IoT (LAN and WAN)
A+, N+ qualification
CCNA/Microsoft MCSA qualification will be advantageous
Linux knowledge & experience will be advantageous
C+, C++ Knowledge will be advantageous
Knowledge of PLC programming and SCADA development
Microsoft Office applications.
Windows 10
Communication Skills
Problem solving Skills
Time Management Skills
Organizational Skills
Project Management Skills
Excellent written and verbal communication skills
Innovative and solutions driven
Package & Remuneration:
Basic salary of R 20 000.00 – R 35 000.00 based on experience
R 1000.00 contribution towards medical aid
Pension fund contribution
Travel Advances when travelling to customers
Interested?
Interested Candidates should submit the following as part of their application:
Copy of I.D
Copy of Martic Certificate and post-matric Qualifications
Last payslip**if available
NB! If you haven’t heard back from us within 2 weeks, assume your application has been unsuccessful. Please refrain from contacting the HO directly.
To Apply: