Information Technology at Fenris Personnel

Information Technology at Fenris Personnel… See details on how to apply for the opportunities available at Fenris Personnel.

RESPONSIBILITIES:

• Provide on-site and remote End user support.
• Tracking & documenting support activities using ticketing system (JIRA).
• Proactively understand, analyse, and research new technical problems when needed.
• Implement applications and software upgrades, perform troubleshooting and fine tuning for users.
• Provide end user and technical support for Windows and Mobile OS, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom.
• Propose, tailor, and conduct group trainings periodically to cascade the technology know-how to a
  broader audience.
• Ensure that necessary applications required by users are installed and working as expected
• Ensure that all PCs are protected from virus attack by installing the latest Anti-Virus program.
• Troubleshoot and resolve end-user hardware, operating system, and software related problems.
• Troubleshoot and resolve basic network and server access problems for end users.
• Troubleshoot and resolve end user issues related to voice communications (Fixed telephone or IP
  telephone system).
• Forward technical support issues that cannot be addressed by the IT support, to the relevant IT
  Infrastructure team.
  Infrastructure Management:
• Manage IT assets within the site and perform tech refresh at stipulated periods.
• Ensure site IT hardware e.g., servers, switches, routers, printers, Uninterrupted Power Supply,
  projectors etc. are working and in a good condition.
• Troubleshoot and resolve issues related to Wide Area Network, Local area Network, firewall, Virtual Private
• Network systems.
• Perform local data backups for the specific site.
• Maintain an inventory of parts for emergency repairs.
• Coordinate with vendors and with company personnel to facilitate IT purchases.
• Manage the site telecommunication infrastructure (Internet, VPN, Telephone…)
• Plan, coordinate, and implement network security measures to protect data, software, and hardware of
  the site.
• Improve security awareness of users by developing orientation and training programs, and counselling
  users.

Requirements:

• Diploma in Computer Science/ Computer Engineering/ / Information Technology/ Information
  Systems
• Cisco Certified Network Associate (CCNA)/Microsoft Certified IT Professional (MCITP) certifications
  will be an added advantage
• Minimum 3 years of end user computing support, and IT network and infrastructure support.
• Experience in running IT projects
• Experience with office productivity, meeting room solutions and service management tools is an
  advantage.
• Working knowledge of LAN/WAN infrastructure
• Strong understanding of the following: (Operating systems; Windows 10, Windows Server 2012 or
  later, Virtualization; Software and services; Active Directory, file and print infrastructure; Office 365,
  including Teams, SharePoint Online, OneDrive)

METHOD OF APPLICATION

Submit your CV and Application on Company Website : Click Here