Helpdesk Engineer – Mid Level – CAPE TOWN, CBD Job at Rainmaker Acquisition CC … See details on how to apply for the opportunities available at Rainmaker Acquisiton CC .
RESPONSIBILITIES:
Serving as the 1st point of contact for customers seeking technical assistance on the phone or email.
Duties & Responsibilities:
Outputs:
Technical knowledge of computers, operating systems and widely used computer applications.
Ability to troubleshoot to determine the best solution based on a problem presented by a user.
Ability to build, configure and repair computer hardware and other devices.
Ability to learn and support third party applications.
Knowledge of computer networks and router configurations.
Installation and configuration processes
Administrative Process
Desired Experience & Qualification:
Attributes:
Team Player
Coach
Process Champion
Customer Champion
Consultant
Risk Mitigator
Solutioner
Knowledge Manager
Relationship builder
Change Leader
Problem owner
Minimum of 5 years’ help desk experience
Knowledge of computer hardware.
Ability to understand various devices with more complex configurations.
Helpful nature with the ability to communicate with clients in a professional manner.
Ability to understand and resolve problems.
Problem solver with the ability to mentor more junior staff in the team.
Microsoft Office Applications.
Microsoft Operating Systems.
Network Protocols.
Qualifications:
Essential – A+ Microsoft Certified Solutions Expert (MCSE)
Beneficial – B.Tech, B.Com or B.Sc. Computer Science or Information Systems or B.Eng.