Customer Service Consultant Job at Persona Staff

Customer Service Consultant Job at Persona Staff … See details on how to apply for the opportunities available at Persona Staff.

Vacancy Details

Our client in the Northern Suburbs is looking for a Customer Service Consultant to join their team. The ideal candidate will be hardworking and have excellent customer service skills.

Responsibilities:

  • Provide professional and efficient customer service to internal and external customers.
  • Advise and educate customers on company procedures, different billing modes and the administration, methods and processes it involves.
  • Create, assign, escalate, follow up and resolve tickets for internal and external customer queries through company ticketing system, telephone, and email within the SLA.
  • Build positive relationships with the client.
  • Accurate updates and uphold of client profiles.
  • Perform administrative duties with regards to follow ups, corrections, and reporting.
  • Assist in sending bulk emails and SMSs to customers.

Requirements:

  • At least 2 year’s experience in a similar role.
  • Fully bilingual (Afrikaans and English)
  • Excellent customer service skills
  • Driver’s license and own reliable transport
  • Good verbal and written skills
  • Computer literate.
  • The ability to work under pressure.

To Apply

Click Here!

Application Deadline: August 31 2023

To apply, please send your CV to[email protected]

Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

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