L1 IT Desktop Support Technician Job at Noam Solutions… See details on how to apply for the opportunities available at Noam Solutions.
RESPONSIBILITIES:
Installation, re-installation of MS operating system, drivers and relevant MS software (or other software, according to the client’s standards
Administer / support Windows operating system (MS)
Administer / support / troubleshoot existing application software e.g. MS Office, and client’s specific software packages.
Ensure functionality of packaged non-proprietary software
Ensure virus protection functionality and updates on virus software
Administer user Interface and passwords as and when required.
Administer user logins to network as required
Ensure that “Standards” and “Protocols” are adhered to
Coordinate hardware repairs / cabling
Assist in user training, support and education
Installation of new Hardware / Software
Setup / support of local and network printers
Mobile device support (smart phone / cellular phones/ tablets)
Setup up of wireless access points
Setup / back-up / restore of users’ personal data and Emails
Configuration and setup routers
1st line desktop troubleshooting
Goal oriented to analyze and solve all requests in the given SLA’s
1st line server support
Remote desktop support (via Team Viewer)
Basic Network troubleshooting
Desired Experience & Qualification
A+ / N+ Highly advantageous