F&G Sourcing Specialist Current Job Opportunity – Apply Now!

IT Asset Coordinator Job at F&G Sourcing… See details on how to apply for the opportunities available at F&G Sourcing.

RESPONSIBILITIES:

Manage the Cell Phone function across the organisation

• Develop and deliver quality working programs to meet customer and user specifications
• Manage user contracts i.e. Data, Voice, SMS and contract renewals
• Manage and continuously monitor the usage of cell phones and analysing trends or discrepancies.
• Manage centre bills and compliance with centre managers and administrators
• Follow up daily on user queries, soft lock, abuse and unlock locked cell phones
• Block stolen devices, inform the cell phone carriers, update asset register and Configuration Management Data
• Base (CMDB) on the relevant platform.
• Manage the process of activating sim swaps, new sim cards as well as terminating sim cards on behalf of business
• Manage any application of contract transfer from SBV to personal contract in accordance with the agreed upon processes
• Responsible for cell phone device provisioning, troubleshooting, and lifecycle management
• Decommission unused devices and contracts as per company policy and remove them on the asset register
• Perform benchmarking on prices and improvements with other companies and propose suitable contracts
• Single point of contact for the purchasing/upgrades of cellular accounts/contracts as per SBV policies and process, with Procurement
• Validate and maintain monthly invoices from telecom vendors, usage report and costs
• Deploy and support cell phone applications to enterprise cell phone device operating systems
• Participate in various smartphone upgrade projects and facilitate testing the proposed devices
• Actively resolve enterprise and handheld issues
• Adhere to Call Logging Processes and Procedures
• Manage inventory and assignment of devices and sim card to the correct people and departments

Administer and maintain all reporting and registers:

• Track all Physical IT asset movements end to end and upstate on the respective registers as well as on the master CMDB on the relevant platform
• Maintain and Support monitoring and reporting of SIM Cards, APN solution and internet/data
• Compile and distribute monthly reports to the Centre managers on the usage and queries
• Report the utilization of data and minutes and propose suitable packages for users
• Perform monthly billing analysis for several data carriers for plan assignments minimize monthly costs.

Create and Maintain internal and external stakeholder relationships:

• Manage company cell phones and liaise with service providers regarding upgrades, new applications, SIM swops, monthly usage analysis and handset replacements
• Support and train centre managers to effectively manage active services
• Follow up on Vendor queries such as invoice disputes, incorrect billing and credits
• Follow up on new orders or cell phones repairs on weekly basis
• Liaise with finance regarding invoices and follow-up in terms of whether they have been processed and paid
• Remotely assist customers with any problems
• Liaise with and maintain effective communication with all branch managers
• Liaise with cell phone operators regarding any hardware faults

Salary: R300 000 – R312 000 p/a (inclusice of benefits)

METHOD OF APPLICATION

Submit your CV and Application on Company Website: Click Here