ICT SUPPORT Job at Rosebank College … See details on how to apply for the opportunities available at Rosebank College.
Vacancy Details
Job Purpose:
Responding and resolving the incidents involving applications and related equipment used at the workplace. Assist users and enable them to make effective use of systems and equipment. Provide support to users and problem solving on systems in the form of investigating, identification, root cause analysis and resolution of problem, providing info about the systems, and escalating problems not resolved within defined service level requirements.
Duties and Responsibilities:
- Answers, evaluates, and priorities logged requests from users
- Logs and tracks calls using incident and problem management database provided through the service desk
- Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support
- Installs desktop and laptop computers for use on campus with the relevant authorized software and completes the relevant documentation
- Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives
- Sets up and support for boardrooms or for training use
- Conducts regular testing of the video conferencing and information technology equipment and fixes any problems with this equipment
- Liases with service providers on information technology equipment and repairs and maintenance thereof
- Administers assets by updating the hardware and software asset register that includes asset disposal
- Administers licensing in the software license
- Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks
- Trains and orients staff on use of hardware and software
Minimum Requirements:
- Ideal Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP
- Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N +.
- Completed Internship/ 6+ months on the job experience
- Valid Driver’s License
- Available to work on a Saturday
Key Competencies
- Customer service oriented
- Ability to manage time effectively.
- Deadline orientated and can work well under pressure.
- Be able to work in a team environment
- Effective communication skills
Salary:
Market related.
Enquiries:
For enquiries, please feel free to contact the Durban Campus on 031 – 301 5212
To Apply
Application Deadline: August 18 2023