Customer Service Agent Job at Michelle Tuck cc t/a Staff Solutions … See details on how to apply for the opportunities available at Michelle Tuck cc t/a Staff Solutions.
Vacancy Details
Employer:
Our client in the Automotive (Truck) Industry is seeking a Customer Service Agent to join their team at their HQ in Johannesburg.
Job Description:
- Manage large amount of incoming/ outgoing calls.
- Generate red alerts and escalation to higher management within reasonable time frame.
- Building sustainable relationship and trust with customer through interactive communication.
- Obtain accurate valid and complete information by using the correct tools supplied.
- Meet customer team targets.
- Keep records of customer interactions and process customer complaints and file documents.
- Follow communication procedure, guidelines and policies set by the Company.
- Handle customer complaints and provide appropriate solution and alternatives within the time limits.
- Follow up and ensure case is resolved within the time frame.
- Go the extra mile to engage with the customer to resolve his complaint.
Minimum Requirements: Personal Attributes:
- Matric or higher tertiary qualification
- Code 8 license
- Minimum 2 years in similar role
- Read, Write and Speak English
- Proven customer support experience or
- experience as a Client Service Representative
- Strong phone contact handling skill and active
- listening
- Familiarity with CRM systems and practices
- Excellent communication skills
Personal Attributes:
- People first attitude
- Technical and critical writing
- Empathy
- Ability to use positive language
- Clear communication skills
- Understand the customers point of view
- Seek a solution
- Remain calm and collected
To Apply
Application Deadline: December 07 2023