Senior Reservations Assistant Job at Intrepid Group… See details on how to apply for the opportunities available at Intrepid Group.
Page Contents
hide
Responsibilities:
- Coordinate the successful delivery of projects both internal and for clients
- The candidate understands the project objectives and ensures that these translate to the final outcome of the projects.
- Planning and gaining approval on Change Requests and/or Projects including the securing of necessary resources
- Potential risks on the project may be managed by the candidate
- The candidate will ensure the alignment of the project delivery team(s) to the customer requirement, bridging the gap between the sales process, the delivery team and the customer.
- The candidate will perform system testing of internal applications
- The candidate will maintain all project documentation including project Status updates, Risk and Issues Logs etc.
- Develop and streamline service delivery processes and procedures to ensure customers experience is consistent globally. This will involve collaboration with other Teams.
- Ensure processes are efficient and cost-effective and directly involved in managing these processes.
- Oversee and hold all service departments and employees within these teams accountable for carrying out the required processes and tasks and providing great customer service.
- Responsible for building partnerships and liaising with team leaders to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise.
- Assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times.
- The candidate will be involved both within the day-to-day operations and projects environments
Requirements:
- Bachelor’s Degree or Diploma
- A minimum of 3 years related experience in Project Coordination
- Use of Agile and Waterfall methodologies is essential
- A minimum of 3 years related experience Business Process Mapping, Engineering and Re-engineering
- Optimization methodologies
- Good experience in business process change initiatives
- Excellent written and verbal communication skills.
- Excellent presentation and facilitation skills
- Excellent organisational skills, able to manage and prioritise tasks and time efficiently.
- Able to demonstrate initiative and a proactive approach to daily tasks.
- Able to work under pressure and meet deadlines.
- Self-motivated and self-disciplined and able to self-manage and set goals.