2000_ Operations Consultant (Senior) Job at Jordan Human Resources … See details on how to apply for the opportunities available at Jordan Human Resources.
Vacancy Details
ESSENTIAL SKILLS REQUIREMENTS:
- Back-out Planning
- Business Continuity Management (BCM)
- Change Management (CM)
- Cut-over Planning
- Fall-back Planning
- Incident Management (IM)
- IT Service Management (ITSM)
- OPS Advanced Training
- OPS Basic Training
- Problem Management (PM)
- Release Planning
- Start Up Management (SUM)
- System Monitoring
- Technical Continuity Management (TCM)
- Preparing test data for testing of CR’s (Change Requests)
- Testing CR’s (Change Requests) and preparing test results
- Carrying out regression testing
- Interact with consultants of other modules
- User interface transactional solutions
ADVANTAGEOUS SKILLS REQUIREMENTS:
German Speaking
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
IT Degree and/or relevant qualifications / 5 years of Team Lead experience
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
- Action and resolve IM (Incident Management) tickets
- Action and resolve CIM (Critical Incident Management) tickets as required
- Raise and lead tasks PM (Problem Management) tickets as identified
- Action and coordinate CM (Change Management) tasks and tickets as required
- Assist user departments in drafting system requirement documentation based on business processes
- Perform daily system handover and start-up tasks to ensure operational readiness of systems
- Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements
- Propose and review system design and evaluate alternatives
- Develop systems solutions in line with quality and delivery requirements
To Apply
Application Deadline: May 31 2023