SARS Service Consultant Trainee / Internships 2023 – For details about eligibility, requirements, available positions, application procedure – how to apply, application form PDF download, interview questions/schedules, etc.
Are you looking for internship programmes in South Africa? Do you have the basic requirements to apply for internship programmes? If yes, you are welcome to this page.
This page contains information about the latest internship programmes at SARS Service Consultant for 2023/2024 and how to apply.
An internship is a period of work experience offered by an organization for a limited period of time. It is typically undertaken by students and graduates looking to gain relevant skills and experience in a particular field. Employers benefit from these placements because they often recruit employees from their best interns, who have known capabilities, thus saving time and money in the long run.
South African Revenue Service (SARS) invites unemployed matriculates to apply for Service Consultant Trainee / Internship Programme 2023.
Application Closing Date: 03 March 2023
Location: North West (x23), Limpopo (x10), Mpumalanga (x13), Free State/ Northern Cape (x30), Eastern Cape (x30)
Job Purpose
To handle inbound and outbound scripted and partially scripted service requests across tax products from 1 – 2 interaction channels in compliance with SARS policies and procedures by consulting with clients, facilitate query resolution, maintaining taxpayer and trader profiles, registering and de-registering taxpayers, taxpayer education, debt collection up to a civil judgements and outstanding returns, thereby ensuring enhanced service delivery and compliance.
Education and Experience
Minimum Qualification & Experience Required
- NQF Level 6 and above qualification in Taxation, Accounting or Finance (Relevant National Diploma / Advanced Certificate/ Degree/ Postgraduate)
- 2 years customer service experience
Job Outputs:
Process
- Handle inbound and outbound (scripted service interactions) through 1-2 channels interactions for all tax products, in compliance with SARS policies and procedures. (E-mail, Face to Face, Digital Channels, Virtual, Education and Promotion).
- Maintain the profile of existing taxpayers, register new taxpayers, code and subsequently deregister taxpayer on SARS core system in order to enhance taxpayer services.
- Follow-up on non-compliance at an entry level to enhance taxpayer service and improve taxpayer compliance.
- Receive, sort, register, process, and distribute all documentation to relevant business units, to enhance taxpayer services.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.
Technical competencies
- Active Listening– Concentrates on client. Listens without interrupting
- Communication Skills– Able to communicate effectively with others
- Computer Literacy– Able to effectively handle Microsoft Office programmes. Able to effectively capture and interpret transactions on all relevant SARS systems for area of work.
- Customer Relationship Management- Applies concepts of knowledge and skill and requires guidance but not constant supervision
- Customer Understanding– Implements administrative processes for the gathering of client information
- Efficiency Improvement– Contribution towards process and team efficiency
- Financial Acumen– Knowledge and understanding of basic accounting principles and procedures
- Handling difficult calls – Able to diffuse difficult situations with patience and a willingness to help
- Product Knowledge– Knows product and service futures well, able to match customer needs accordingly
- Query Resolution– Knowledge and application of query resolution methodology and principles
- Standard operating procedure compliance – Demonstrates the relevant level of knowledge of and compliance with relevant standard operating procedures
- SARS Systems Products – Knowledge and understanding of tax laws
- Tax Knowledge – Knowledge and understanding of tax laws
How to apply
Click here to apply online for SARS: Service Consultant Trainee / Internships 2023
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