Intermediate Client Services IT Consultant Job at Netsurit

Intermediate Client Services IT Consultant – Onsite Job at Netsurit… See details on how to apply for the opportunities available at Netsurit.


  • The Client Services Consultant must have at least 3-5+ years’ experience in the IT & Networking environment and must have formal IT qualifications, ideally Microsoft roll-based certifications.
  • A candidate with both the attitude and aptitude to succeed in Server/Network Support, Cloud technologies, Projects and Client services consulting will fill this position.
  • The candidate must have a love for all things IT, have strong problem-solving skills and display an eagerness learn and grow within the Netsurit team.
  • Netsurit employees know that we are all in this together and work is an important part of life so it should be fun. A positive attitude and sense of humour is required.
  • The successful candidate should have a minimum of 1 year onsite experience, based at a client.

Desired Experience & Qualification:

  • Intermediate Client Services IT Consultant will be responsible for high-end, proactive as well as reactive Technical Support for Netsurit’s client portfolio, including but not limited to:
  •  Design and implement projects as per client requirements and project scope
  •  Infrastructure security analysis and reporting
  • Client documentation and policy design
  • Incident management, Problem management, Resolving Service Requests, and applying Change Management where necessary.
  • Good general understanding of the ITIL Framework and ITSM Systems
  • Excellent knowledge on Microsoft technologies including but not limited to Office 365, Microsoft 365, Azure, Hyper- V / VMWare
  • Must have a good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.
  • Must have a good understanding of network security, malware/ransomware prevention.
  • Assist / mentor junior consultants and host technical workshops for the team
  • Be able to analyse / review processes and operating procedures and provide innovative feedback and recommendations.
  • Provide high level of support on Windows Servers, workstations, and laptops
  • Be part of a highly motivated, fast paste, and self-managed team, delivering support and project services to Netsurit SLA client base
  • Provide professional, concise communication with team members and customers


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