Service Relationship Consultant (ICT) ITIL Job at Quest Staffing Solutions… See details on how to apply for the opportunities available at Quest Staffing Solutions.
Duties & Responsibilities:
To ensure continuity and quality of service to Enterprise Customers for Fixed (ICT) Products and Services.
Ensure implementation for mechanism for SLA compliance
To perform Inbound and Outbound Services to identified customers including relationship management and assurance support.
Ensure accurate service inventory throughout the customer operational lifecycle
Customer and service take-on to ensure correct service implementation.
Change management communication as per SLA requirements
Service business continuity and improvement (both from a customer and core perspective)
Assist clients with trouble shooting on basic technical product and device issues
Provide clients with advice to minimise additional tickets and escalations
Highly dynamic and fluctuating Telecommunications and ISP industry
Desired Experience & Qualification:
Matric
3-year Diploma /Degree
MUST have Minimum 3 years in Telecommunication/ICT industry Business 2 Business customer service experience
MUST have ITIL knowledge
ITIL foundation certificate (Advantageous)
Network and Product training
CCNA, CCNP , CCSP , CCIE written , JNCIA , JNCIS
Package & Remuneration:
Salary: R176 per hour (non-negotiable)
Contract: 6 – 12 Months
MUST BE AVAILABLE TO START IMMEDIATELY
MUST BE FROM KZN, applicants not residing in KZN will not be considered at this stage
Interested?
N.B If emailing us directly, remember to insert “Service Relationship Consultants – Durban” in the email subject line, for consideration, and state which area you are applying for.
To Apply: