ICT Service Desk Agent – 7-Month Contract at Quest Staffing Solutions… See details on how to apply for the opportunities available at Quest Staffing Solutions.
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RESPONSIBILITIES:
- The fast moving industry with constantly changing business requirements and technologies
- Fluid complexities of customer expectations and demands
- Ensure escalation management processes and procedures in relation to the internal management structures
- Ensure accurate Incident closure (incident reporting and RCAs) within defined SLA requirements
- Initiate root cause analysis assessments and ensure drive implementation of recommended corrective actions.
- Drive resolution of mobile queries/ requests within client SLAs e.g. performing sim swops, migrations between packages, provisioning lines on an APN, provisioning lines on an APN
- Management application, device repairs, URL reports, ITB etc.
- Analyse and understand customer agreed SLA
- Ensure implementation for mechanism for SLA compliance
Desired Experience & Qualification
- Matric plus
- 3-year Diploma /Degree
- 3-year Customer Service Management
- 3-year experience in the Telecommunications industry
METHOD OF APPLICATION
Submit your CV and Application on Company Website: Click Here