Customer Service Supervisor Job at Status Staffing … See details on how to apply for the opportunities available at Status Staffing.
Vacancy Details
One of the oldest farms in the Cape Winelands is looking to employ an E-Commerce Customer Service Supervisor who is quality focused and solution orientated. A recent professional profile photo is to accompany your application
DUTIES:
- Coordinate the customer service team with the aim of resolving queries efficiently and effectively
- Compile monthly customer experience management reports and provide management with a visual representation of the customer service teams performance
- Drive and motivate the customer service team to achieve targets and KPIs
- Enhance current customer service processes to improve efficiency and find new ways to delight customers
- Take ownership of the customer experience to ensure the customers needs are met
- Create and maintain the Knowledge Centre and provide customers with high-quality, self-service resources, whilst ensuring that first-line response is scalable
REQUIREMENTS:
- Matric
- Relevant tertiary qualification (advantageous)
- 4 years experience in direct customer service in an e-commerce, hospitality and / or tourism environment
- Fluent in Afrikaans & English (verbal & written)
- Experience in managing teams and staff members
- Experience in using customer support software (Freshdesk, Zendesk, Helpdesk, etc.)
- Target-orientated and performance-driven attitude
- Able to work productively, efficiently and effectively
- Able to drive and use initiative under tight timescales and pressure whilst maintaining attention to detail and quality
- Able to adapt and implement change effectively
- High energy levels
- Creative approach to daily challenges
- Strong sense of ambition
To Apply
Application Deadline: July 01 2023